Straight answers
Frequently asked questions.
What you receive, what we need and what you can expect—before, during and after the work.
One-time starting point. Clear scope. No forced subscription.
What is a Google Business Profile?+
It is the business listing that can appear in Google Search and Maps with your name, hours, services, reviews, photos and contact options.
What is included in the $149 package?+
A complete profile audit, business-information review, category recommendations, revised description, service recommendations, four ready-to-publish Business Profile updates, review-response templates, a review-request message, competitor observations, a priority checklist, final report and one reasonable revision round.
Is this a recurring subscription?+
No. The $149 Audit + Fix is a one-time service. Monthly management is optional and separate.
Do you guarantee rankings?+
No. Rankings depend on many factors outside our control. We improve completeness, clarity and professional presentation without promising a specific search position.
Do you guarantee more calls, leads or revenue?+
No. The service is designed to improve how your business is presented, but customer actions and business results cannot be guaranteed.
Do you need my password?+
Never. We do not request Google passwords. Prepared content can be published by you, or optional implementation can use Google’s secure manager invitation process.
How do you access my profile?+
Access is not required for the audit. If you request implementation help, we send instructions for inviting a manager through Google’s own access controls. You can revoke that access afterward.
Can you publish changes for me?+
Yes, when implementation is included in the agreed scope and you grant secure manager access. We confirm factual details and approvals before publishing.
How long does delivery take?+
The normal delivery window is three business days after payment and receipt of complete business information.
What happens after I purchase?+
You receive a receipt and onboarding confirmation. Your audit is assigned, reviewed, quality checked and delivered with next-step recommendations.
Can I request revisions?+
Yes. One round of reasonable revisions to the prepared content is included. New services or major scope changes may require a separate quote.
Is monthly management required?+
No. The profile fix is complete on its own. Monthly management is offered only as an optional convenience.
Can I cancel monthly management?+
Yes, according to the monthly billing terms. Cancellation stops future renewals and does not refund work already delivered for the current period.
How does the lead-response system work?+
It connects approved lead sources to an acknowledgment and follow-up workflow, gathers basic qualification details, routes notifications and escalates conversations when human judgment is needed.
Does the lead-response system send text messages?+
It can when text messaging is part of the approved scope, supported by the selected platforms and configured with proper consent and opt-out handling.
Is customer consent required for automated messaging?+
Yes, applicable consent, identification and opt-out requirements must be followed. The exact rules depend on channel, location and use case, so qualified legal review may be appropriate.
Do you work with regulated businesses?+
We can assess the project, but medical, legal, financial and other regulated content receives additional human review. The business remains responsible for professional and legal approval.
What information do you collect?+
We collect contact, business, profile and project details needed to deliver the service, process payment and communicate. We do not sell customer data or collect Google passwords.
What is your refund policy?+
Before work begins, eligible cancellation requests may be refunded less unrecoverable processing costs. Digital work already started or delivered may be partially or fully nonrefundable. Final policy terms appear on the Refund and Cancellation page.